A Case of Arrogance

I know its been a while since i last wrote. Things has been happening at dizzying speed that i can't find time for this common sense site. January 28th. 2012 i was Abu Dhabi to conduct Training of Trainers on Cyber C3 Project. This is my second trip to UAE, the first was in October last year attending a workshop in Dubai.

The TOT started on the wrong footing. We were sending three people, wtih two on content mastery training while another on Technical side of the training support system. While the host thought they just have 4 people tobe trained and wondered why 3 people was needed to train 4. That is the standard package we offered for offsite training of trainers. Trainees could number up to 25 per class. In the end our host decided to add more attendees to 13 people.

Thinking Cyber C3 is easy, they reduced the training days from five to three, saying they just need the training on the systems and little on content. At the end third day they need to sit for an exam, passed and certified as Cyber C3 Certified Trainer. They managed to find a group of IT teachers to train.

 The results shows quite a pleasant passing rate with around 10% failure. The feedback was lack of exposure on content knowledge - which translated to the 'arrogance' of our host to have a full five days workshop.

Personal relation was good, but work ethics is a little let down in this well spoon fed, well oiled economy. Most valuable was the understanding of the way of doing things, role of Emirates as paymaster, their expectation as client, their need for perfection when its not really a business sensible, and their overzealous effort to satisfy every clients comments, that reflected back to us the IP owner and service provider.

Arrogance towards knowledge by committing to shorter training days that blurs their business tasks and judgement. The ignorance became apparent when they start asking and commenting of training courseware....Lesson learned: learn with open heart from whoever as long as its beneficial and minimise prejudgement.

Other than that, Abu Dhabi...is a beautiful city..

hamid